Frequently Asked Questions

Let’s Clear Things Up!

Welcome to the FAQ section—your go-to guide for all things Heritage Parc. Whether you're new to the neighborhood or a long-time resident, we know questions pop up from time to time. From how to pay your dues to where to leave yard trimmings, we’ve gathered the most common questions (and their answers!) all in one convenient spot.

Still can’t find what you’re looking for? Just reach out—we’re always happy to help!

ARC (Architectural Review Committee) FAQs

  • The ARC (Architectural Review Committee) is a group of neighbors who help maintain the look and feel of Heritage Parc by reviewing requests for any changes to the outside of your home. It's all about keeping things consistent and protecting property values for everyone.

  • Any change that affects the outside appearance of your home needs approval. This includes things like painting, landscaping changes, new doors or windows, fencing, patios, and even major repairs. When in doubt—just ask!

  • It’s easy! Fill out the ARC Request Form and email it (along with any photos or details) to: hparcarc1@gmail.com

    The more info you include (like materials, colors, plans, and photos), the faster we can give you an answer.

  • Most requests are reviewed within a week or two. We’ll always try to be prompt, and you’ll get a reply with either an approval, suggested changes, or a reason for denial with next steps.

  • If work is done without approval, you may be asked to reverse the change—at your own expense. We definitely want to avoid that! It’s always better to check in first.

  • Yes, and they're designed to keep our neighborhood cohesive and attractive. The approved paint colors, materials, and trim details are outlined in our ARC Guidelines & Color Standards PDF. If you’re repainting or replacing something visible, please double-check before you start.

  • Basic gardening and light landscaping are fine without approval, but if you're removing large plants, adding new beds, or altering the structure of your landscaping, it's best to get it cleared with the ARC first.

  • The ARC is made up of fellow residents who volunteer their time to help protect the aesthetic of our neighborhood. You can see the current members listed on our Meet the Team page.

  • Absolutely! If you're a homeowner (or the spouse/partner of one), and you're interested in helping out, we’d love to hear from you. You don’t need to be an expert—just someone who cares about the neighborhood. Reach out to a board member or current ARC rep to learn more.

Still Have Questions?

If you’re ever unsure or need a little extra clarity, don’t hesitate to reach out! Whether it’s a quick question about a project or something bigger, the ARC Team and the Board of Directors are always happy to help. We’re your neighbors, after all!

Visit our Contact Page to get in touch.

Dues & Payments FAQs

  • Dues are $100 per month, and you can choose to pay quarterly ($300), semi-annually ($600), or annually ($1,200). You’ll get a reminder from our treasurer, Shelley, each quarter.

  • Payments are due by the end of each coverage period. For example, quarterly payments are due by March 31, June 30, September 30, and December 31. Check the Dues & Payments page for the full 2025–2026 schedule.

  • All payments go through Shelley Barnes, our HOA Treasurer. Shelley will email your invoice and include payment instructions. If you're unsure or missed your invoice, just reach out to her directly.

  • Yes! We now accept Zelle, which allows you to send your dues safely and easily through your bank app. Just send your payment to:
    📧 hparctreasurer@gmail.com
    Don’t forget to include     your name, address, and the payment period in the memo.

  • Absolutely. Make your check payable to Heritage Parc Homeowners Association and deliver it to a board member or the address provided in your invoice.

  • Monthly payments are not the standard option, but they may be allowed in special cases. To request monthly payments, please email hparctreasurer@gmail.com for approval first.

  • If your payment is late, a $25 late fee will be added to your invoice for each overdue quarter. Be sure to mark your calendar and check your email for reminders so you don’t miss a due date.

  • If you pay by Zelle, your bank app should confirm it. If you’re unsure or want confirmation, feel free to contact Shelley. She's happy to check and make sure your payment was received.

  • Yes! Invoices are emailed quarterly. If you need a duplicate copy or a year-end summary for taxes, Shelley can provide that too.

Still Have Questions?

If anything’s unclear or you'd like a little help with your payment setup, don’t hesitate to reach out. The HOA Board is here to help—and Shelley is always happy to walk you through it!

📧 Visit our Contact Page to get in touch.

Gates & Entry FAQs

  • The main gate opens at 5:00 AM and closes at 9:00 PM daily. Please allow the gate to fully open before driving through—rushing the gate may cause damage or malfunction.

  • First, make sure you're using the correct code or your gate remote. If the gate isn’t responding and it’s after hours, check the pedestrian gate to the left—it can be opened manually from the inside using the knob on the back of the lock. Still stuck? Call or message a board member for assistance.

  • No, the gate code should not be shared with delivery drivers under any circumstances.
    We also ask that residents limit how often the code is shared with guests. If you’re expecting a delivery or visitor between 9 PM and 5 AM, please plan to meet them at the gate and let them in directly. This helps protect our community’s security and ensures our gate continues working properly for everyone.t goes here

  • Tailgating happens when another car follows closely behind you as you enter before the gate closes. This can damage the gate system and creates security issues. Please remind guests not to tailgate and wait for the gate to cycle fully before entering.

  • Yes! The back gate can be used for moving trucks, deliveries, or large service vehicles. It should remain closed whenever not in use and always be re-secured afterward. This is a requirement and instruction directly from the Hoover Fire Department.

  • There’s a lockbox with a key next to the back gate.

    • The code is the same as the front gate code.

    • If you don’t have the code, contact a Board member to get it.
      After using the gate, please lock it again, return the key to the lockbox, and ensure everything is secured.

  • Yes! If you need a replacement remote or assistance programming your current one, contact Shelley Barnes or Karen Kaetz for help.

Still Have Questions?

Gate stuck? Code not working? Need help accessing the back entrance for a delivery? The Board of Directors is always happy to help. Alternatively, you can send a message to the neighborhood through the dedicated Whatsapp Group.

Visit our Contact Page or reach out directly to a board member.

Parking & Vehicle Registration FAQs

  • Residents may park in the following designated areas:

    • Parking pads in front of your unit

    • Parking pads behind your garage

    • Inside your garage

    • Guest spaces are along the treeline on Heritage Drive

  • No. Curbside parking on the home side of Heritage Drive is not allowed, as it blocks visibility, narrows the roadway, and can make it difficult for neighbors to enter or exit their driveways.

  • Yes! The treeline parking spaces along Heritage Drive are specifically for guest use. Out of courtesy to your neighbors, please avoid parking there regularly if you're a resident—especially during events or high-traffic times.

  • Please make every effort to speak directly with the neighbor or guest involved. If the issue continues, contact the HOA Board to help resolve it. Keeping driveways and access points clear is essential for safety and harmony.

  • We’re exploring a resident vehicle registration option to help us better monitor unfamiliar cars and keep the neighborhood secure.
    We’ll notify everyone if and when this becomes an active feature. Stay tuned and be ready to vote if you'd like to see this implemented.

  • Overnight parking of large commercial vehicles, trailers, or RVs is generally discouraged. If you have a short-term need, please contact the Board in advance to discuss accommodations.

  • First, stay safe and avoid confrontation. Then, consider:

    • Notifying a board member

    • Posting a message in the WhatsApp group

    • If you feel it’s necessary, contacting Hoover PD directly

Still Have Questions?

Not sure where to park? Need to report an ongoing issue? Just reach out—the HOA Board is here to help keep things smooth and neighborly.

Visit our Contact Page or send a message to any board member directly.

Pet FAQs

  • Absolutely! Pets are welcome in our neighborhood—but we ask all owners to be considerate and follow the basic community rules to keep things pleasant for everyone.

  • Yes. For safety and out of respect for neighbors, dogs must be on a leash at all times when outside your home, including in common areas and along the green space trail.

  • Feel free to enjoy the walking trail, sidewalks, and green space—they’re all pet-friendly! Just be sure to pick up after your pet and properly dispose of waste.

  • Post a message in the WhatsApp group right away if you're able to safely help. Include a description and location. We’ve reunited quite a few pups this way! If you’re not sure who the pet belongs to, a board member may be able to help.

  • We’re considering creating a Pet Directory with photos and contact info to help identify and return lost pets quickly. We’ll invite residents to vote on this feature soon.

  • Yes—please always pick up after your pets, even behind your own home. Many backyard areas are private property, and we ask that you do not allow pets to enter or relieve themselves on a neighbor’s lawn or landscaping.

  • For concerns about off-leash pets or ongoing problems, we suggest kindly speaking with the neighbor first if you're comfortable. If that doesn’t help or you’re unsure who to contact, reach out to a board member for support.

Still Have Questions?

We're proud to be a pet-loving neighborhood—and we all play a part in keeping it safe, clean, and friendly for everyone (tails and all!).

For help or questions, visit our Contact Page or reach out to a board member directly.

Landscaping & Property Maintenance FAQs

  • Our HOA employs a professional landscaping crew, and we’re lucky to have a fantastic team. They maintain all shared spaces—like the walking trail, green space, fountain, and entrances—throughout most of the year.

  • Almost! The crew takes December off each year to spend time with their families. During this time, the HOA arranges basic (skeleton) maintenance, but leaf buildup may be more noticeable. Your patience—and any extra help—is always appreciated.

  • Irrigation is maintained by an independent contractor. If you notice a broken sprinkler, excessive pooling, or a dry zone, please report it to the Board of Directors so we can get it addressed promptly.

  • Twice a year, we hold Community Work Days where neighbors volunteer together on bigger projects—like trimming overgrown limbs, cleaning up neglected corners, and pressure washing shared walkways. It’s a great way to give back, meet neighbors, and keep the neighborhood looking great.

  • If it’s a minor refresh (like seasonal flowers or light tidying), go for it! But if you’re planning to remove large shrubs, rework garden beds, or change the overall look, please submit your plans to the Architectural Review Committee (ARC) for approval first.

  • The ARC team volunteers seasonally to refresh and maintain the garden planters throughout the neighborhood. If you enjoy gardening—even just a little—we’d love for you to volunteer to help out!

  • Yes, please! We encourage all residents to pressure wash their front walkways at least once a year to maintain a clean and welcoming curb appeal. It really does make a big difference.

  • For things like broken sprinklers, overgrown areas, or maintenance concerns, just reach out to a board member or use the Contact Page. The sooner we know about it, the sooner we can take care of it!

Still Have Questions?

Whether you're curious about volunteering, have a landscaping concern, or want to join the next work day—we're always happy to help.

Visit our Contact Page or connect directly with a board member anytime.

Trash & Large Items Disposal FAQs

  • Amwaste is the trash vendor contracted through the City of Hoover. Regular household trash should be placed in your city-issued bin and set out per your usual schedule.

  • Large items that won’t fit in your bin (like furniture or mattresses) should be placed at the designated spot by the back gate on Arnold Road.

    Please do not leave large items at your curb—Amwaste will not pick them up from inside the neighborhood.

  • Submit a request through HooverConnect, the city's online request system. After your request is received, Amwaste will send a "claw truck" within 1–10 business days, depending on their schedule.

    Link to HooverConnect

  • Small bulky items (like a microwave or folded-down box) can be placed next to your personal trash bin on regular pickup day. If they’re not collected, you may need to move them to the Arnold Road disposal site or contact the city for further instructions.

  • All yard debris should also be placed at the Arnold Road back gate in the designated pile.
    Please do not dump debris behind homes, along the walking trail, or in the wooded areas behind the green space—these areas are being cleaned and restored.

  • Items like refrigerators, air conditioners, or HVAC units may require special handling. Contact HooverConnect to verify how to properly dispose of these items.

  • Yes, you’re welcome to hire an independent hauling service at your own expense. This can be a good option for fast or bulk removal needs.

  • You can take items directly to a Jefferson County landfill at one of the following locations:

    • 5125 Bessemer Johns Road, Bessemer, AL 35023

    • 2787 Alton Road, Birmingham, AL 35210

Still Have Questions?

Need help with pickup coordination or not sure where to place something? We’re happy to help keep the neighborhood clean and clutter-free—just reach out!

Visit our Contact Page or ask a board member directly.

Getting Involved FAQs

  • There are so many ways to help—from joining a committee to lending a hand on Community Work Day. Whether you have a few hours or just want to help once in a while, your contribution is always welcome!

    • Board of Directors – Help lead and guide neighborhood operations

    • Architectural Review Committee (ARC) – Assist with project approvals and help uphold our community’s aesthetic

    • Social Committee – Help plan neighborhood events and foster community spirit

    • Community Work Day Volunteers – Join us for seasonal clean-up and improvement projects

  • Not at all. If you’re dependable, community-minded, and willing to pitch in—you’re more than qualified. Many volunteers start by simply helping out once, then find their niche.

  • Time commitments vary by role, but most are flexible and designed to fit your schedule. For example, ARC members meet roughly every other month and spend additional time reviewing project requests.

  • ARC members are homeowners or legal spouses of homeowners who care about maintaining the look and feel of our neighborhood. If you’re interested, submit a short statement to the HOA Board explaining your interest and commitment. We’d love to have you!

  • We typically host two workdays each year—one in spring and one in fall. These are fun, hands-on mornings where neighbors come together to take on larger projects like trimming trees, mulching, or cleaning shared spaces.

  • Yes, if you have a knack for tech, writing, photography, or design, we’d love your help keeping the site and newsletters up to date. Reach out and let us know your interest!

  • Absolutely. Even a single hour helping on work day, pulling weeds from a planter, or delivering flyers makes a meaningful difference. Every bit counts.

Still Have Questions?

Ready to get involved or want to chat about what might be a good fit? We’d love to connect with you!

Visit our Contact Page or talk to any board or ARC member to get started.